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Partnership with Research Collaborative
We have partnered with Research Collaborative, a third-party research firm to conduct a confidential survey among customers who have recently closed a checking account with us. Although we don’t have an abundance of closed accounts, we feel it is imperative to fully understand the factors which led to an individual taking their business elsewhere, so we can improve.
The survey consists of a brief, one-on-one interview via Zoom with a professional interviewer. Please know this is not a sales solicitation of any kind. The conversation will focus on opinions, experiences and decision making processes. No one will be asked to share any personal financial information.
Responses will be shared with us in an aggregate summary report and any individual’s feedback will not be personally identifiable.
We greatly appreciate any information you are willing to share and thank you for the opportunity to be your bank. Please feel to reach out to me directly with any questions or concerns.
Thank you once again.
John Whittaker
First Vice President, Marketing
jwhittaker@nesb.com
